Shipping policy

AUSTRALIA:
OrganicPetMenu.com orders are shipped from SE QLD and we offer Standard and Express Shipping within Australia to all capital cities and most regional centres. Shipping price also includes full tracking details supplied in an email at dispatch. Note, courier may leave parcel if no-one is home.

Standard Shipping 
$10 - 0 to 2kg 
$17.00 - 2kg to 5kg

Express Shipping 
$17.00 – 0 to 2kg 
$33.00 – 2kg to 5kg

We aim to have orders processed and dispatched within 2 business days of being received. We also may not be able to provide delivery to all areas, and if so, a full refund of your order will be provided. 

Estimated Standard Shipping delivery times for dispatched orders.

STATE: DELIVERY TIME (after Dispatch) 
SE QLD 1-3 business days 
QLD Regional 3-4 business days 
NSW 2-4 business days 
VIC,ACT,SA 5-7 business days 
TAS 3-7 business days 
WA,NT 5-9 business days

For detailed shipping information please go to Australia Post website. 
https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/ 

INTERNATIONAL ORDERS: 
Please contact us through our Contact page to process your order manually. 
We use Australia Post for International orders. Overseas deliveries can take anywhere from 7 - 20 business days.
Standard Shipping 
$20.00 - 0 to 0.5kg 
$25.00 - 0.5kg to 1kg 
$35.00 - 1kg to 2kg

TAXES and OTHER: 
Please note, that any applicable customs duties or GST / VAT are the responsibility of the customer. 
Our shipping fees do not include insurance.

CURRENCY: 
All prices listed are in Australian dollars.